We Did It!

We Did It!

By: Bethelly Jean-Louis

It’s hard for me to say goodbye, whether that be saying goodbye to people or experiences. This has been an unreal experience. I’ve met some pretty nice people and bonded with teammates all while enjoying the beautiful city of Miami. I’m so grateful for Dr. Scott, Veronica, Winston, Jeramie, Michael, Teacher Lisa and the other volunteers who were working in the Media Center. Everyone was so nice. I am also really proud of the group. This was the first time I got to do an event this massive. The biggest takeaway that I got from this trip is that it takes a lot of moving parts and people to put on something like the Super Bowl. Sure I wasn’t there for the big game, but I learned a lot during Media Week. 

I was one of the few people who had the afternoon off for the last day here. I felt so lucky! I was dying to explore Miami. Unfortunately, it began to rain that afternoon. Though I was a bit disappointed, I still wanted to enjoy myself. My teammates and I went out to dinner for poke bowls. After dinner, we walked around aimlessly. Content from our adventures, we went back to the hotel and started packing. Looking over the balcony, I took a moment to take everything in. This was a whirlwind of a week, in the blink of an eye my teammates and I had accomplished so much. Though I was sad to leave Miami, I know I will be back someday. 

 

A Breath of Fresh Air

A Breath of Fresh Air

By: Bethelly Jean-Louis

I got the chance to go to Super Bowl Live for the first time today. It was amazing! I loved walking around Bayfront Park, it was beautiful. I had such a big grin on my face while touring. The sun, the food and lively energy really made my week. My favorite station was Casa de Crunch. Today, Lil Nas X made a surprise appearance. I was elated, it was unreal. During his interview, he made it pretty clear he was a Dorritos “fan”. He even pointed in my direction during a certain point of the interview, I’m pretty sure the person next to me lost hearing in their left ear because of my screams.

I had a wonderful lunch today, and I was so happy to get a real taste of Miami while on the clock. Sitting next to the water and having lunch, I felt a wave of gratitude take over me. Sure there’s been some tough moments, but overall the special moments outweigh those greatly. I feel so incredibly lucky to have the opportunity to be here right now in this beautiful city, and the bonus is that I’m doing work that I love. I spent my day capturing content for social media at a beautiful venue. In my opinion, you can’t beat that.

 

Whack Me

Whack Me 

By: Bethelly Jean-Louis 

I haven’t spotted any major celebrities until today. I wasn’t actively searching for celebrities at the Convention Center. I didn’t even know who would be there for Media Week. But today, my team and I spotted a lot of them. Sometimes, it takes a moment to register that there is a celebrity in your presence when you are focused on working. I found myself busy deciphering a transportation flyer, and as a result I would miss them walking by. It’s kind of ironic. Celebrities are worshipped as if they are gods, but they are almost unrecognizable in public settings if you aren’t actively seeking them out. However, my teammates made sure I didn’t miss them. Not paying attention, resulted in getting whacked aggressively in the arm by a teammate. As a matter of fact, one of these occurrences happened when Russel Wilson walked past our booth. My jaw dropped and I couldn’t believe the man that was in the headlines this morning was at the Media Center.

I saw Russel Wilson, Miles Teller, Lily Singh, Glen Powell and Spice Adams all in one day. Can you imagine all that star power in one day? It was thrilling. However, it was imperative that I stay professional. So, I kept my distance and admired them from afar. It was still pretty cool!

 

Smiles, Please and Thank You

Smiles, Please and Thank You

By: Bethelly Jean-Louis

When I work at the NFL Transportation booth, I try my best to smile at everyone walking by. At every minimum wage job I’ve ever had, great customer service was always stressed. Warm smiles and open body language is considered the bare minimum. So when I find myself at the NFL Transportation booth, I transition into my customer service character. The difference between “normal” Beth and “customer service” Beth is like night and day. The customer service Beth’s voice can be described as goin up a couple of octaves, a super animated smile spreading from cheek to cheek and an excessive amount of nodding is involved. Why do I do that ? – I do that because that is my version of being polite. I was taught that these gestures equate to excellent customer service. However, this is not organic.

The biggest takeaway I’ve learned during my time here in Miami is to be authentic. Interactions with people should be organic. It was nice to chat with press members as my “normal” self. They were regular people who were friendly. My face shouldn’t hurt by the end of the shift because I had a fake smile plastered on my face. Genuine smiles and real laughs are way better. People can sense authenticity.That makes a definitive difference between being over animated and polite. Going forwards, I’m going to remember to be polite, while also keeping it real and staying professional.  

 

1..2..3.. Say Cheese

1..2..3.. Say Cheese

By: Bethelly Jean-Louis 

I’ve learned on this trip to expect the unexpected. I know that seems like a paradox, but let me explain. This learning experience has taught me to be adaptable because every day is different. Working in the Social Media Command Center during this specific week is living  proof to my previous statement. Coming into my shift today, I expected an “ordinary” day of monitoring and interacting with Twitter posts. For an hour or two I did monitor my usual Twitter bucket, but then suddenly everyone’s laptop around me began shutting people out of TweetDeck. Shortly, the same error message came across my screen. 

Our supervisors in the Social Media Command Center had received word that TweetDeck would no longer be used for the time being due to the hacking of accounts like ESPN. This was a precautionary measure. In the meantime, our supervisors wanted us to capture content. This included a variety of photos taken around the Media Center, outside of the Miami Beach Convention Center and Super Bowl Live Experience. The best part of this venture was that it was a contest! We broke up into teams, and went our own ways throughout the center.

I couldn’t wait to go outside to capture some cool shots and boomerangs. I was having so much fun, I forgot that I was technically working. My team and I got some beautiful shots of the football helmet display that lines the entrance of the Media Center. I couldn’t resist taking a picture of myself in the Eagles helmet, I’m a Philly girl at heart.

 

Running For My Life 

Running For My Life 

By: Bethelly Jean-Louis 

I got in about six miles of steps today, it was a combination of walking and running. I can’t believe it! My first post for today was team manager for our first press conference. This was all new to me, I did not know what to expect at all. We walked into the Media Center with Dr. Scott bright-eyed, little did we know the physical activity and chaos that was awaiting us in two hours. Our task for that morning was to escort the speakers of the press conference to the green room. The speakers for this press conference included Miami Mayor Suarez, Miami Beach Mayor Gelber, Miami-Dade Mayor Gimenez, Miami Garden Mayor Gilbert, Rodney Barreto, Tom Garfinkel, Peter O’Reilly and Bill Talbert. Each staff member was assigned a speaker to accompany to the Green Room. However, plans changed when we learned that the speakers were already upstairs in the press conference room. Dr. Scott still wanted the team to be present for the press conference, so we ran from the first level of the convention center to the second level of the. In that moment, I felt like a coach. I gave every once of my energy to make it in time. Out of breath, we finally arrived. Just in time. I could finally breathe. Catching my breath, I watched the press conference from the side of the room.

Listening to the mayors speak during the conference was surreal. I couldn’t believe I was in a room filled with key figures of the Miami community and press.The mayors spoke so eloquently about the significance of the Super Bowl being held in Miami; they touched on themes of unity, culture and the power of community. The mayors beamed with such pride about their city-their home, it made me so happy to witness a moment like this.

 

Jumpin In

Jumpin In

By: Bethelly Jean-Louis 

I woke up early this morning at 6 a.m. with a surge of adrenaline running through my body. It was go time, my first official day working at the Media Center! I didn’t know exactly what I was getting into, but that feeling of the “unknown” didn’t make me nervous. Actually, I was ready for the challenge of the “unknown”.

I love working at the Social Media Command Center! At the Social Media Command Center, my teammates and I monitor and interact with Twitter posts associated with the Super Bowl and the Miami Super Bowl Host Committee. Although we worked on a day that was considered “slow,” there was a lot of buzz. Also, I loved that there was snacks. There is nothing more comforting to me than working and snacking at the same time. The Social Media Command Center is definitely a cool workspace. I could definitely get used to this.

 

Travel Day Jitters

By: Bethelly Jean-Louis

Today was a long day for those who flew in today. I’d like to think it was a successful day too. My day started at 4:35 a.m. as I woke up to a notification that the Uber I had scheduled the night before was cancelled. Naturally, I felt myself go into panic mode, but I stopped myself before I could spiral. The solution was simple. This small victory set the tone for my day. 

I’m usually nervous when I fly. The whole process, from security to baggage claim, can be troubling for me. I was very proud of us as a larger group for sticking together. Today was smooth sailing, although I did end up sacrificing some lotion and curly hair mousse during my security screening. That was my fault, I learned my lesson. Overall, I think great leadership and sense of camaraderie is what made the task of traveling as a larger group seem like a breeze.We navigated airports like pros, coordinated beautifully and most importantly we were on top of it when communicating with one another.

 

American Football

By: Bethelly Jean-Louis

The Super Bowl is America’s largest annual sporting event. Coming from a suburb near Philadelphia, I can remember as a kid my neighbors and friends wearing their green Eagle Jerseys to watch the games. Chants of “Fly, Eagles, Fly” filled classrooms, the living rooms of my friends and even the school bus. What’s interesting to me is the cultural aspect to it. American football is not popular in Haitian culture, and thus not important in my household. In my dad’s mind, football is soccer. American football games and the excitement that the Super Bowl generates is foreign to my parents. 

Now fast forward to about 10 years later, and I’m going to the Super Bowl in Miami! I’m ecstatic about this opportunity. As I prepare myself to tell my parents the good news over the phone, I brace myself for the cultural disconnect. 

I scream “I’m going to the Super Bowl in Miami!!!” 

“Super Bowl?,” they say a little puzzled. 

“American-,”I begin to explain.

“Football,” they finish. 

My parents start to clap and scream with joy. I wasn’t expecting that strong of a reaction because they never watched a football game, but nevertheless they are proud of me. They’ll never be football fans, but my parents are my number one fans. So even if they don’t exactly know what the Super Bowl entails, they know that their daughter will be working America’s largest sporting event, and that’s all that matters to them.

Sometimes, I can’t believe it. The opportunity to work in the media center and social media command center for the Miami Super Bowl LIV is incredible. Presently, I’m doing everything I can to keep up with what’s going on with the playoffs.

Details, Details and More Details…

Details, Details and More Details…

By: Bethelly Jean-Louis 

I love trips! There’s nothing quite like the thrill of escaping a mundane routine for a getaway. Usually, I’m excited for trips, but this time, it’s different I’m nervous. This trip isn’t about fun, it’s a work trip. It’s not necessarily a bad thing, and it doesn’t mean I won’t be having fun while working. There’s just a bit of an added pressure. How do I cope with that pressure you ask? Easy, I over fixate on small, tiny details that are basically inconsequential. 

I can hear it now in the back of my head. The booming voice of my high school theater director pleading for the crew kids to pay attention to detail. 

Pay attention to detail.” I say to myself as I order my thermal undershirts online. Now I feel myself starting to fall into the trap of spending too much time worrying about the smallest of details. Ok let’s see here, thermal waffle shirt. Does the pattern matter? Does the waffle pattern add extra warmth? Should I order a men’s size or women’s size? Does it really make a difference? I don’t know.” 

What started off as a simple search of a thermal undershirt ended in a long-winded, complicated and over specific search that confused Google and myself. I realize that my obsession over details stems from my need for control. It’s super easy to fixate over the details when the bigger picture is a bit daunting. Watching several Youtube tutorials on how to best maximize luggage space doesn’t help me prepare for this trip, instead it wastes time. The big picture is that this trip serves as working experience. And I’ll be sure to remember that going forward.